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Insurance

BUPA insured patients

BUPA patients are welcome at the Foot & Ankle Centre. Follow the steps below so that we can invoice BUPA directly for your care.

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What you need to know

  • It is your responsibility to inform BUPA and gain pre-authorisation prior to each consultation. The Foot & Ankle Centre cannot speak to BUPA on your behalf. If you fail to gain pre-authorisation, you will be liable for any costs incurred at the company’s self-pay fee rate.
  • If BUPA fail to cover your consultation fees, The Foot & Ankle Centre will send you an invoice via email, payable within 14 days.
  • While The Foot & Ankle Centre can accept self-referrals, your insurance provider may require a GP or consultant referral before you attend. Contact BUPA on 03456 090 111 or use live chat at bupa.co.uk.
  • The Foot & Ankle Centre will bill BUPA UK directly on your behalf; any policy excess must be paid to the clinic.
  • The Foot & Ankle Centre charges a £30 self-pay fee following each consultation to cover administrative costs, dressings or medications used. This fee covers the shortfall not included within BUPA’s contractual arrangements.
  • BUPA agree consultation fees with individual podiatrists, not with The Foot & Ankle Centre. Patients are advised of the additional company fees and liability when booking.
  • The Foot & Ankle Centre will bill your insurance company for each consultation on behalf of the podiatrist.
  • If you have an excess payment, BUPA will contact you when it is due; the excess must be paid directly to The Foot & Ankle Centre.
  • Contact BUPA if you have any doubt regarding your policy coverage prior to attending.

Things not covered

  • Medical devices such as orthotics, splints and medications are not covered by BUPA.
  • BUPA will fund a gait analysis appointment when you have pre-authorisation for procedure codes AA641 and AA365; no additional clinic fees apply.
  • BUPA do not fund podiatrists to administer shockwave therapy. This remains a self-pay service.
  • BUPA do not fund podiatrists to use diagnostic ultrasound. This remains a self-pay service.
  • BUPA do not fund podiatrists to administer cortico-steroid injection therapy or hyaluronic acid. These remain self-pay services.
  • BUPA will fund a podiatric surgeon to undertake injection therapy following referral from the podiatrist.
  • BUPA do not pay for routine foot care or other conservative management of foot conditions. These services can be booked separately as self-pay appointments.

Obtaining an authorisation code from BUPA to fund your appointments

  • Prior to attending, ensure that you gain a pre-authorisation number for each appointment.
  • Ensure that all of our registered podiatrists are named on your policy.
  • Find out your policy excess.
  • Please find below a list of BUPA recognised podiatrists and their individual provider numbers.
  • Contact the admin team at The Foot and Ankle Centre with your authorisation code and member number to book your procedure.

BUPA provider numbers

  • Foot and Ankle Centre - 60012594
  • Mr Joseph Olivelle - 85001603
  • Mr Stuart Metcalfe - 85001372
  • Mr Michael Hutchby - 85013384

Helpful resources