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Insurance

CIGNA insured patients

We are recognised by Cigna. Follow these steps so your Cigna policy covers your treatment with us.

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What you need to know

  • While The Foot and Ankle Centre is happy to accept self-referrals, your insurance provider may require a GP/Consultant referral prior to attending.
  • In all cases through CIGNA, The Foot Ankle Centre will bill your insurance company for each consultation. It is your responsibility to inform CIGNA prior to each consultation.
  • Contact CIGNA if you have any doubt regarding your policy coverage prior to attending. The Foot and Ankle Centre cannot speak to your insurance company on your behalf.
  • If CIGNA fail to cover your consultation fees, The Foot and Ankle Centre will send you an invoice to be paid within 14 days.
  • The Foot and Ankle Centre are happy to accept self-referrals.

Things not covered

  • Unfortunately, CIGNA do not cover dressings, medication or medical devices such as orthotics and splints. Your Podiatrist can discuss if self-pay fees apply.

Obtaining an authorisation code

  • Prior to attending your appointment through CIGNA, please ensure that you gain a pre-authorisation number from your insurance company by calling CIGNA on 01475 788463 or email: UKinfo@Cigna.com.
  • Find out your policy excess.
  • Below we have given the provider numbers of our podiatrists who are registered with CIGNA, as well as the procedure codes that you will need to give them to obtain an authorisation code.
  • We strongly recommend that you request all of our Podiatrists be included on your authorisation code.
  • If your private medical insurance claims are unsuccessful or treatment is refused by your private medical insurance company, you (the patient) would be liable for all costs. Please ensure that you have pre authorisation prior to attending an appointment, and understand what type of appointments are authorised to avoid unexpected bills.

Cigna procedure codes for podiatrists

  • CIGNA initial consultation : No code required
  • CIGNA follow up consultation : No code required
  • CIGNA Advanced Musculoskeletal + 3D Gait Analysis or MSK Analysis: No code required
  • CIGNA nail surgery : S7010
  • CIGNA shockwave therapy: T5780
  • CIGNA injection: W9030
  • CIGNA Local anaesthesia: AC100

Provider numbers

  • Mr Joseph Olivelle : 600029812

Helpful resources